We now live in what is called the “Information Age”, which means it’s easier than ever to find the answers to the questions we ask most often. A few quick clicks often take us directly to more than we want to know about well, anything. We here at Walton & Tower Real Estate want to make sure that our tenants aren’t left wondering when it comes to questions about their lease, rental properties or issues that will inevitably arise during their time with us. We have put the answers the questions we are most frequently asked into a single resource-the Walton & Tower Tenant Handbook.
We now provide this helpful resource to all new tenants at move-in, but want to make sure everyone has access. We have uploaded the handbook to every current tenant’s online portal. To access it, just login to your convenient portal. If you’ve forgotten your credentials or maybe never actually activated your account, just let us know and we will be happy to resend a link. The link is only good for 24 hours so make sure to take action once it hits your inbox–you’ll be glad you did. You can submit maintenance requests, set-up auto-draft rent payments and more including reviewing the handbook for answers to common questions.
Some issues addressed in the handbook include which maintenance issues are covered by our office and which ones are tenant responsibility, the specifics of our early lease termination policies, how to most effectively use our online tenant portal to pay rent, enter maintenance requests and much more. We hope that you will find this information helpful. However, if you can’t find the answer you are looking for, be sure to contact us through the email feature of the portal at waltontower under Tenant Portal.
Thank you for your business-we’re glad you’re here!